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Avaya Links iPhone To Enterprise Communications With One-X Mobile

  Mon, November 5. 2007

IP telephony provider Avaya (NYSE: AV) on Monday rolled out a version of one-X Mobile -- software that transforms a mobile device into an office desk phone -- for Apple's iPhone, in addition to software for BlackBerrys, Treos, and Java and WAP-based feature phones.

One-X Mobile is Avaya's client software that lets businesses access features on their mobile devices, such as multi-party conference calling, call transfer, and abbreviated dialing. The software unites enterprise and mobile networks, and enables unified communications -- an emerging technology that links business processes with presence information, e-mail, voice mail, instant messaging, and video conferencing to facilitate efficient communications.

The software is compatible with unified communications technologies offered by both Avaya and Cisco. It supports Avaya Communication Manager and Modular Messaging, as well as Cisco CallManager and Unity messaging, which is especially beneficial to businesses that use mobile devices in mixed environments, according to Avaya.

Avaya claims it's the first company introduce an app for accessing enterprise communications from the iPhone. It previously offered a version of one-X Mobile for Windows Mobile and Symbian smartphones, but is now able to extend it to other smartphones and even feature phones (without an operating system) as a result of its recent acquisition of Traverse Networks, a provider of unified communications technologies.

"The goal is to provide support for all mobile phones. In the past we were able to support only the call control layer and now we can support the data layer, so users can fully leverage unified communications. That became possible with our Traverse acquisition," said Humphrey Chen, director of product management for unified clients at Avaya, in an interview.

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